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Overview of the Structure and Sequence of Effective Doctor Patient
Communication


Click on each Model Element to see a more detailed description.

Negotiate and Agree on Plan

a. Encourage shared decision making to the extend the patient desires
b. Survey problems and delineate options
c. Elicit patient's understanding, concerns, and preferences
d. Arrive at mutually acceptable solution
e. Check patient's willingness and ability to follow the plan
f. Identify and enlist resources and supports



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Macy Initiative on Health Communication
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NYU School of Medicine
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