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Overview of the Structure and Sequence of Effective Doctor Patient
Communication


Click on each Model Element to see a more detailed description.

Elicit and Understand Patient's Perspective

a. Ask the patient's idea about illness or problem
b. Ask what patient's expectations for the visit are
c. Explore beliefs, concerns and expectations
d. Ask about family, community, and religious or spiritual beliefs and values
e. Acknowledge and respond to patient's concerns, and non verbal cues
f. Acknowledge frustrations / challenges / progress ( wait time. Uncertainty )



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Macy Initiative on Health Communication
Division of Primary Care
NYU School of Medicine
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